BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 14.4//EN BEGIN:VTIMEZONE TZID:Pacific Standard Time BEGIN:STANDARD DTSTART:20251102T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11 TZNAME:Pacific Standard Time TZOFFSETFROM:-0700 TZOFFSETTO:-0800 END:STANDARD BEGIN:DAYLIGHT DTSTART:20250301T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3 TZNAME:Pacific Daylight Time TZOFFSETFROM:-0800 TZOFFSETTO:-0700 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:Insights to manage your risksWednesday\, March 11\, 202612:00 P M to 1:00 PMFREE to all CDA Members$25 for Non-membersEarn 1 CEUCourse Sum mary: This course will provide dentists with tools and strategies to proac tively identify risks and employ steps to effectively minimize those risks . Key topics include understanding considerations for patient refunds\, re cognizing when it may be necessary to dismiss a patient\, and selecting th e appropriate forms and letters to use in these situations.Objectives: Emp loy effective communication with patients.Consider if a refund is appropri ate.Learn when it may be appropriate to dismiss a patient. REGISTER NOW Bio:Jessica SaeternTDIC Senior Risk Management Analyst Jessica Saetern is a Senior Risk Management Analyst with TDIC. She supports dental professio nals through national speaking engagements at major industry events\, virt ual presentations\, dental conventions\, dental schools\, and state dental societies. She brings over 20 years of dental experience in the areas of insurance billing\, claims management\, revenue cycle management\, provide r appeals and as a business consultant. Ms. Saetern leads the content crea tion and development for virtual courses on behalf of the Risk Management department. She also contributes to the Risk Management publications of RM Matters and Liability Lifeline. Brought to you in partnership with TDI C. DTEND:20260311T200000Z DTSTAMP:20260408T093625Z DTSTART:20260311T190000Z LOCATION: SEQUENCE:0 SUMMARY:Refunds and Dismissal UID:RFCALITEM639112377853675060 X-ALT-DESC;FMTTYPE=text/html:

Insights to manage your risks

< strong>Wednesday\, March 11\, 2026
12:00 PM to 1:00 PM

< strong>FREE to all CDA Members
$25 for Non-members
Earn 1 CEU

Course Summary:

This course will provid e dentists with tools and strategies to proactively identify risks and emp loy steps to effectively minimize those risks. Key topics include understa nding considerations for patient refunds\, recognizing when it may be nece ssary to dismiss a patient\, and selecting the appropriate forms and lette rs to use in these situations.

Objectives:

Employ effe ctive communication with patients.
Consider if a refund is appropr iate.
Learn when it may be appropriate to dismiss a patient.

&nbs p\;

Bio:

Jessica Saetern
< strong>TDIC Senior Risk Management Analyst

Jessica Saetern is a Senior Risk Management Analyst with TDIC. She supports dental profes sionals through national speaking engagements at major industry events\, v irtual presentations\, dental conventions\, dental schools\, and state den tal societies. She brings over 20 years of dental experience in the areas of insurance billing\, claims management\, revenue cycle management\, prov ider appeals and as a business consultant. Ms. Saetern leads the content c reation and development for virtual courses on behalf of the Risk Manageme nt department. She also contributes to the Risk Management publications of RM Matters and Liability Lifeline.

Brought to you in partnership with TDIC.